Shipping and Returns

Shipping and returns

Shipping Information

How much do I need to pay for shipping?

Shipping rates for all products are $4.

If you purchase $70 worth of products and above, enjoy free shipping from us!

 

How do I know when my order has been shipped?

Once your order has been shipped, we will send you an email notification based on your purchase details to let you know right away.

 

When will I get my order?

You will receive all orders within 3-5 working days. In the case of unforeseen circumstances where you don't receive your order, please contact us immediately through Facebook messenger or by emailing us at chimaekco@gmail.com.

 

Where do you ship to?

We currently only ship within Singapore. If you are looking to ship to other countries, please also contact us through Facebook messenger or by emailing us at chimaekco@gmail.com.

 

Returns Information

What is your returns policy?

Chimaek Collective strives to ensure the highest quality products for all customers.

We have a Money-Back Guarantee for all customers. We allow for returns or exchanges within 30 days of receiving the products if you are dissatisfied with them. The product has to be unworn and in the same state that you received them.

 

How do I apply to return any products?

If you are dissatisfied of the products due to any defects, you can request for a return or exchange by emailing us at chimaekco@gmail.com.

We will attend to your request within 1 business day.

 

What should I do if I have additional questions about returns?

Simply contact us via Facebook messenger or email us at chimaekco@gmail.com and we will respond to you shortly!